We have visited the showroom on two occasions, once without booking an appointment. Both visits were positive experiences and the front room staff were both welcoming and knowledgeable. Anna, in particular was extremely helpful and offered me a chair without waiting for me to ask.
On our 2nd visit Andrew helped us through the complexity of the ordering process and he proved to be a mine of information. Abbey sell good products and give an excellent service. They also have a good showroom.